Delivery Policy

 

 

Download Printable Return Form

We offer Free Delivery on All Orders & Free Click & Collect in our Galway , Athlone & Tralee Stores. 

We endeavour to send out orders within 48 hours but please allow extra time due to Covid-19 which may cause some delays from time to time. 

We do not cover shipping costs on return items. Check with your local post office for charges. 

For UK orders, our standard shipping rate is €9.99. Please note we only ship to Mainland UK. 

For International Shipping we have 2 options available:
1. Standard Shipping which is untracked for €25.
2. Tracked Shipping which is tracked €35. 
Please note if you choose Standard Shipping, we will not be held responsible for any orders that get lost or misplaced during shipping. You choose this option at your own risk. 

For shipping to other countries outside what we have listed please email us at info@paraffinstore.com.

Returns Policy

Your satisfaction is our first priority. If you are anything less than delighted with any item, for any reason, you can return it unused and in a saleable condition.

We have extended our Christmas Returns policy. Any purchases made may be retuned up until 10th January 2021

Goods must be returned

  • On or before 10th January 2021
  • In an unused/unworn condition
  • With the original delivery docket
  • With the original packaging/boxes
  • For a full refund you must send back to the address on the returns form 
  • For an exchange or Credit Note you can bring to your local store

Gift Vouchers

Gift Vouchers may be purchased Online , these are for In Store use only. 

There is no expiry date on our Gift Vouchers. 

Please note that no returns are permitted on gift vouchers.  Gift Vouchers should be treated like cash.  If a voucher is lost, stolen etc. it will not be replaced under any circumstances

 Do I have to pay to return?

We do not cover shipping costs on return items. Check with your local post office for charges. Also, additional charges apply for delivery of replacement items. Delivery costs may vary depending on the amount of replacement items. 

How long can I keep my order before returning?

We have extended our returns policy for Christmas so you have up until 10th January 2021 to return back to us for a full refund or to your local store for an exchange or credit note.

How long will it take to process my return?

Returns are processed within a few days of us receiving the goods back. Please allow up to 3 business days for refunds to show on your account. 
We’ll refund you by the same method as payment (i.e. credit card, laser card)

Received the wrong items?

If this happens we will endeavour to get the correct items out to you as soon as possible. We will cover the cost of returning these items.

The item is faulty?

  • If you are unhappy due to a perceived technical product fault or misdescribed product, please contact us to arrange a return.
  • Paraffin Store reserve the right to take a reasonable amount of time to make a decision on the product.
  • We commit to reverting to the customer with a decision within 10 days.
  • In certain cases, the product may also be reviewed by a member of the Paraffin Store team.
  • Customers will be offered in this order: repair, replacement or refund.

For further information on Paraffin Store Customer Delivery & Returns policy, please email info@paraffinstore.com.